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Privacy Policy

Kingsgate Dental Practice
Last Updated: 26 Feb

At Kingsgate Dental Practice (“we,” “us,” “our”), we are committed to protecting and respecting your privacy when you visit our website (kingsgatedental.co.uk). This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Kingsgate Dental Practice operates from:
29A Church Street, Durham, County Durham, DH1 3DG


For any website-related privacy inquiries, please contact us at:

2. What Personal Data We Collect via Our Website

When using our website, we may collect and process the following data:

2.1. Information You Provide

  • Contact Form Data – Name, email address, phone number, and any messages submitted via our contact forms.

2.2. Automatically Collected Data

  • Website Usage Data – IP addresses, browser type, visit duration, and navigation behaviour through analytics tools (e.g., Google Analytics).
  • Cookies – Small data files stored on your device to enhance your browsing experience (see our Cookie Policy for details).

3. How We Use Your Data

We process website user data for the following lawful purposes:

  • Responding to inquiries – To reply to messages submitted via our contact forms.
  • Website analytics – To monitor and improve website performance and user experience.
  • Security monitoring – To detect and prevent security threats or malicious activity.
  • Marketing (with consent) – To send promotional content if you have opted in.

4. Legal Basis for Processing Website Data

We process website visitor data under the following legal bases:

  • Legitimate Interest – For website analytics, security monitoring, and responding to inquiries.
  • Consent – For marketing communications and non-essential cookies.

5. Data Sharing & Third Parties

We do not sell or rent personal data to third parties. However, we may share website data with:

  • Website hosting and analytics providers – To maintain and analyse website functionality.
  • Legal authorities – If required by law or to protect against fraudulent activity.

6. Data Security & Retention

We take appropriate security measures to protect website visitor data against unauthorised access, loss, or misuse.

  • Retention Periods: Contact form data is retained for up to 12 months for customer service purposes. Analytics data may be stored for up to 26 months in compliance with standard industry practices.

7. Your Rights Under UK GDPR

As a website user, you have the right to:

  • Access – Request a copy of the personal data we hold about you.
  • Correction – Request corrections to inaccurate or incomplete data.
  • Erasure – Request deletion of your personal data where legally permitted.
  • Objection – Object to the use of data for direct marketing.
  • Cookie Preferences – Manage your cookie settings through your browser or our Cookie Policy.

To exercise your rights, please contact us at reception@kingsgatedental.co.uk.

If you are not satisfied with how we process your data, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Cookies & Website Tracking

Our website uses cookies to enhance user experience and gather analytics data. You can manage your cookie preferences via your browser settings. For more details, see our Cookie Policy.

9. Updates to This Policy

We may update this Website Privacy Policy periodically. The latest version will always be available on our website.

Contact Information:
Kingsgate Dental
29A Church Street, Durham, County Durham, DH1 3DG
Email: reception@kingsgatedental.co.uk
Phone: 0191 384 7782

Thank you for visiting Kingsgate Dental’s website.